Farm Don’t Hunt
This blog is used to share customer success best practices based on “Farm Don’t Hunt — The Definitive Guide to Customer Success” book. http://www.farmdonthunt.com.
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See you at #CSSummit17 in few weeks
See you at #CSSummit17 in few weeks
I’m excited about customer success summit coming up in just few weeks on Feb 27–28 in San Francisco. First time attendees tend to under…
Who’s in customer success?
Who’s in customer success?
The focus in growth and attention of customer success within an organization is definitely a very positive trend. Many companies, including…
Early Warning System for Customer Success
Early Warning System for Customer Success
Understanding EWS in the context of Customer Success
Don’t get caught in the Customer Success Hype
Don’t get caught in the Customer Success Hype
You’ve probably heard this before: “Under promise and over deliver”. And in fact last year (2015), I’ve seen many customer success leaders…
Interview — The Story Behind “Farm Don’t Hunt”
Interview — The Story Behind “Farm Don’t Hunt”
Fernando Pizarro and I sat down for 30 minutes to share the story behind writing the book Farm Don’t Hunt — The Definitive Guide to…
